Effective Date: September 17, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Leaf Spanish Learning Inc. collects, uses, discloses, stores, and protects personal information in connection with its Spanish-learning services, including in-person and online classes, tutoring, registrations, communications, assessments, learning materials, website interactions, and related administrative activities.
Maple Leaf Spanish Learning Inc. is committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, applicable provincial privacy legislation. We collect and handle personal information in a fair, lawful, and transparent manner.
Business Name: Maple Leaf Spanish Learning Inc.
Address: 215 Main Street, Spanish, ON P0P 2A0, Canada
Email: [email protected]
Phone: +1 (705) 843-7294
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website or online platforms, and from limited third-party sources where permitted by law. Depending on your interactions with Maple Leaf Spanish Learning Inc., the personal information we may collect includes:
- Identity information such as name, preferred name, and date of birth where needed for enrollment or age verification;
- Contact information such as email address, mailing address, and phone number;
- Account and registration information, including class selections, schedule preferences, and payment status;
- Payment and billing information, such as transaction details and invoicing records, processed through third-party payment processors where applicable;
- Educational and learning information, including language proficiency, progress, attendance, assessments, feedback, assignments, and learning goals;
- Communication records, including emails, messages, call notes, and service inquiries;
- Technical information, including device type, browser type, IP address, and website usage data collected through cookies or similar technologies;
- Any other information you voluntarily provide to us in connection with our services.
We generally limit collection to what is reasonably necessary for the purposes described in this Privacy Policy. We do not knowingly collect personal information from children without appropriate consent where required by law and, where applicable, parental or guardian involvement.
3. Purpose of Data Processing
Maple Leaf Spanish Learning Inc. processes personal information for the following purposes:
- To provide Spanish-learning services, including enrollment, scheduling, instruction, tutoring, progress tracking, and student support;
- To communicate with students, parents, guardians, prospective clients, and other authorized contacts;
- To process payments, issue receipts, and manage billing and account administration;
- To evaluate language proficiency, adapt lesson plans, and improve educational services;
- To maintain records, respond to inquiries, and handle service-related requests;
- To operate and improve our website, online platforms, and digital learning tools;
- To send service-related notices, administrative updates, and, where permitted, promotional communications;
- To comply with legal and regulatory obligations, including tax, accounting, and recordkeeping requirements;
- To protect our business, students, staff, and systems from fraud, misuse, unauthorized access, or security incidents;
- To manage internal operations, quality assurance, analytics, and service improvement.
4. Legal Basis for Processing
Under Canadian privacy law, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with your knowledge and consent. Depending on the circumstances, our processing may be based on:
- Consent: Where you have provided consent, expressly or impliedly, for specific purposes;
- Contractual necessity: Where processing is necessary to provide requested services, manage enrollment, or fulfill our obligations to you;
- Legal obligations: Where processing is required to comply with applicable laws, tax rules, accounting requirements, court orders, or lawful requests;
- Legitimate and appropriate business purposes: Where permitted under applicable law, such as improving services, maintaining security, detecting fraud, or administering our operations.
When we rely on consent, you may have the right to withdraw that consent subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell personal information. We may disclose personal information to third parties in limited circumstances, including:
- Service providers: Organizations that support our business operations, such as payment processors, email providers, cloud hosting providers, scheduling tools, learning platform providers, IT support, and analytics services;
- Professional advisors: Lawyers, accountants, auditors, insurers, and consultants who assist us in operating our business;
- Authorities and regulators: Government bodies, law enforcement, or other parties where disclosure is required or permitted by law;
- Business transfers: In connection with a merger, reorganization, financing, sale, or transfer of all or part of our business, subject to applicable legal requirements;
- With your direction or consent: Where you ask us or authorize us to share information.
We require third-party service providers to safeguard personal information and use it only for authorized purposes. However, third-party services may have their own privacy practices, and we encourage you to review their privacy policies where applicable.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other foreign jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, Maple Leaf Spanish Learning Inc. takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in a manner consistent with Canadian privacy requirements.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide services, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
The retention period depends on the type of information and the context in which it was collected. For example:
- Enrollment, billing, and tax records may be retained for the period required by applicable law;
- Learning progress records may be retained for the duration of the client relationship and a reasonable period thereafter;
- Communication records may be retained for customer service, recordkeeping, and legal purposes;
- Website and technical logs may be retained for security, analytics, and operational purposes for a limited period.
When personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with applicable law and our retention practices.
8. User Rights
Subject to applicable legal limitations, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you and ask for information about how it is used and disclosed;
- Rectification: You may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: You may request deletion of personal information where permitted by law;
- Restriction: You may request that we restrict certain processing in appropriate circumstances;
- Data portability: Where applicable, you may request a copy of certain information in a structured, commonly used format;
- Objection: You may object to certain forms of processing, including certain marketing communications or processing based on legitimate business purposes where permitted by law.
To exercise any of these rights, please contact us using the information below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
To withdraw consent, please contact Maple Leaf Spanish Learning Inc. using the contact details in this Privacy Policy. Please note that withdrawing consent may affect our ability to provide certain services, including enrollment management, communication, or access to some learning features.
10. Right to Complain
If you have concerns about our privacy practices, you are encouraged to contact us first so that we can attempt to resolve the issue promptly and fairly. If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable privacy authority.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca
11. Data Security
Maple Leaf Spanish Learning Inc. uses reasonable physical, administrative, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse. These safeguards may include access controls, password protection, secure storage, encryption where appropriate, staff confidentiality commitments, and routine monitoring of systems.
While we take reasonable steps to secure personal information, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security. We encourage you to take reasonable steps to protect your own information, including keeping passwords confidential and using secure devices and networks.
12. Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
Maple Leaf Spanish Learning Inc.
215 Main Street, Spanish, ON P0P 2A0, Canada
Email: [email protected]
Phone: +1 (705) 843-7294
13. Changes to Privacy Policy
Maple Leaf Spanish Learning Inc. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technologies, or business operations. When we make material changes, we will take reasonable steps to notify you, such as posting an updated version on our website, updating the effective date, or providing notice by email or other appropriate means.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes become effective constitutes your acknowledgement of the updated Privacy Policy to the extent permitted by law.